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Whether you’re evaluating Recon44 for the first time or managing an existing subscription, this page covers the billing and plan questions that come up most often. If you don’t find what you’re looking for here, reach out to support directly — details are in the last question below.
Yes. All Recon44 plans are month-to-month and you can cancel at any time from Settings → Billing and plans in your dashboard. When you cancel, your plan remains active until the end of the current billing period. You won’t be charged again after that, and there are no cancellation fees.Annual subscribers who cancel mid-year retain access through the end of the paid period. Refunds for unused months on annual plans are handled case-by-case — contact support if you need to discuss this.
Recon44 doesn’t offer a time-limited free trial. Instead, the Free plan is available forever at no cost and with no credit card required. It gives you real visibility into attacks hitting your site using the read-only WAF, plus basic vulnerability scanning and 7 days of threat history.If you want to evaluate active blocking before committing, you can upgrade to Pro at any time and cancel before your next billing date if it’s not the right fit.
If you downgrade to a lower plan, your account immediately moves to the features and limits of that plan. Data that falls outside the new plan’s retention window is not deleted immediately — Recon44 retains it for 30 days after the downgrade to give you time to export anything you need. After that grace period, data beyond the plan’s retention limit is permanently deleted.For example, if you downgrade from Business (90-day retention) to Pro (30-day retention), threat history older than 30 days is queued for deletion after a 30-day grace period.
Export any audit logs or compliance evidence you need before downgrading, especially if you’re moving off Business, Scale, or Enterprise.
When you choose annual billing, you pay for 12 months upfront at a 20% discount compared to the monthly rate. Your plan renews automatically at the end of the 12-month period unless you cancel before the renewal date.You can switch from monthly to annual billing at any time in Settings → Billing and plans. The switch takes effect at the start of your next billing cycle — you won’t be double-charged for the current period.Recon44 sends a renewal reminder by email 14 days before your annual plan renews.
Each plan has a fixed website limit (1 on Free and Pro, 2 on Business, 5 on Scale, unlimited on Enterprise). You can’t purchase add-on website slots within a plan tier. To monitor more sites, upgrade to the next plan that covers the number of websites you need.If you’ve reached your limit and try to add another site, Recon44 will prompt you to upgrade before the new site is activated.
The read-only WAF on the Free plan inspects incoming requests and logs detected attacks in your dashboard — but it does not block them. Malicious requests still reach your application. This mode is useful for understanding your threat landscape before committing to active protection.Active blocking (available from Pro onward) intercepts and drops malicious requests before they reach your application. Recon44 blocks SQL injection (SQLi), cross-site scripting (XSS), server-side template injection (SSTI), remote code execution (RCE), path traversal, brute force attempts, and automated bot traffic in real time.
If your site is handling real user traffic, active blocking is the meaningful protection tier. Read-only mode is best used during evaluation or to audit traffic patterns before switching blocking on.
The Scale plan includes team seats, which let you invite colleagues to access your Recon44 dashboard. Each seat can be assigned one of two roles:
  • Admin — Full access including billing, plan changes, and site configuration.
  • Viewer — Read-only access to threat dashboards, logs, and alerts. Cannot change settings or billing.
You can manage seats from Settings → Team in your dashboard. There is no published cap on the number of seats included with Scale — contact support if you have a very large team and want to confirm before inviting everyone.Enterprise plans also include team seats and can support custom role configurations as part of the onboarding process.
A Data Processing Agreement is a legally binding contract between you (the data controller) and Recon44 (the data processor) that governs how Recon44 handles personal data on your behalf. DPAs are required under GDPR and similar privacy regulations when a third-party service processes personal data for your organization.DPAs are available on the Enterprise plan as part of the custom agreement process. If you need a DPA, contact sales at sales@recon44.com to begin the process. Recon44’s legal team will work with you to finalize terms before you go live.
Recon44 generates an invoice automatically after every successful payment. You can download past invoices at any time from Settings → Billing and plans → Invoice history.Invoices are also emailed to the billing email address on file after each charge. If you need to update your billing email or add a company name and VAT number to your invoices, go to Settings → Billing and plans → Billing details.
Recon44 accepts all major credit and debit cards (Visa, Mastercard, American Express) processed securely through Stripe. Card details are never stored on Recon44’s servers.Enterprise customers can arrange payment by invoice (bank transfer) as part of their custom agreement. Contact sales@recon44.com to set this up.
  • Free, Pro, and Business plans — Use the in-dashboard chat widget or email support@recon44.com. Response times are typically within one business day.
  • Scale plan — Priority support with faster response times. Use the same in-dashboard chat or email.
  • Enterprise plan — Your dedicated Slack channel connects you directly to the Recon44 team for real-time support.
For billing-specific issues, include your account email and a description of the problem so the team can locate your account quickly.
If you try to add a website beyond your plan’s limit, Recon44 will pause the addition and show you an upgrade prompt. Your existing monitored sites are not affected — they continue to be protected without interruption.Once you upgrade to a plan that supports more websites, you can immediately add the new site and complete its setup. The upgrade itself takes effect right away, not at the start of the next billing cycle.